Policies
Cancellation
Appointment Cancellations:
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24-hour notice required for all cancellations
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Cancellations with less than 24 hours notice will be charged 50% of service cost
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No-shows will be charged the full service amount
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Emergency situations considered case-by-case
Package and Gift Card Cancellations:
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Packages are non-refundable but transferrable to immediate family
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Gift cards are non-refundable and expire after 1 year
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Unused package sessions transferrable to family with notice
Payment
Payment Methods:
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All major credit/debit cards accepted
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Apple Pay and Google Pay available for online bookings
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Gift certifiactes can be purchased and redeemed online or in-person
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HSA/FSA cards accepted
Payment Timing:
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Online bookings: Payment due at time of booking
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Phone bookings: Payment due at time of service
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Package purchases: Full payment required at purchase
Health & Safety
Client Health Requirements:
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Please inform us of any health conditions, injuries, or concerns
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Recent surgeries/medical procedures require physician clearance
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We reserve the right to modify or discontinue treatment for safety
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Clients must be honest about health status for optimal care
Facility Safety:
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All equipment sanitized between clients
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Fresh linens provided for every session
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Hand sanitizer available throughout the facility
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Please stay home if feeling unwell
Professional Boundaries
Professional Standards:
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All massage therapy conducted in professional, therapeutic manner
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Draping used at all times to ensure comfort and privacy
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Communication about pressure and comfort encouraged
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Inappropriate behavior results in immediate session termination
Booking
Appointment Guidelines:
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Please book at least 24 hours in advance
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Please arrive 5-10 minutes early for your appointment
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Late arrivals may result in shortened session time
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Appointments can be rescheduled with 24-hour notice
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Same-day appointments subject to availability
Online Booking:
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Online calendar shows real-time availability
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Confirmation emails sent immediately after booking
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Automatic reminders sent 24 hours before appointment
Privacy & Legal
Privacy Summary:
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All client information kept strictly confidential
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Health information protected under HIPAA guidelines
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No sharing of client information with third parties
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Client consent required for testimonials or photos